Privacy Policy

Information We Collect

We collect information that you provide directly to us when you contact us, request a quote, or use our services. This may include your name, email address, phone number, postal address, and any other information you choose to provide.

We also automatically collect certain information when you visit our website, including your IP address, browser type, device information, pages viewed, and the time and date of your visit. This information helps us understand how visitors use our website and improve our services.

How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide customer support
Process and fulfill your requests for quotes and services
Send you information about our products and services
Improve our website and user experience
Analyze website usage and trends
Comply with legal obligations and protect our rights

Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process your personal data based on the following legal grounds:

Consent: When you have given clear consent for us to process your personal data for specific purposes
Contract: When processing is necessary for the performance of a contract or to take steps at your request before entering into a contract
Legal obligation: When processing is necessary for compliance with a legal obligation
Legitimate interests: When processing is necessary for our legitimate interests, such as improving our services and website functionality

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

With service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements
When required by law or to protect our rights, property, or safety
In connection with a business transfer, such as a merger or acquisition
With your explicit consent

Data Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Your Rights and Options

You have the following rights regarding your personal information:

Right to access: You can request a copy of the personal information we hold about you
Right to rectification: You can request correction of inaccurate or incomplete information
Right to erasure: You can request deletion of your personal information under certain circumstances
Right to restrict processing: You can request limitation of how we process your information
Right to data portability: You can request transfer of your data to another service provider
Right to object: You can object to certain types of processing
Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time

To exercise these rights, please contact us using the contact information provided below.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure your information receives adequate protection in accordance with this Privacy Policy.

Data Retention Periods

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately and we will take steps to delete such information.

Third-Party Services

Our website uses third-party services that may collect information about you:

Google Ads Conversion Tracking: Tracks conversions from our advertising campaigns
Google Ads Remarketing: Enables us to show relevant advertisements to visitors who have previously visited our website
Google Analytics: Helps us understand how visitors use our website through analytics data
Google Maps API: Provides mapping functionality when displaying our location

These services have their own privacy policies. We encourage you to review their policies to understand how they collect and use information.

Cookie Usage

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. For detailed information about our cookie usage, please refer to our Cookies Policy.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the effective date.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Careyrart
48 De Havilland Rd
Mordialloc VIC 3195
Australia
Phone: +61 1300 477 033
Email: contact@careyrart.cv